1. Introduction

Good Homestory ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our interior design and home styling services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Data Controller

The data controller responsible for your personal data is:

Good Homestory
Architect-led interior design studio serving Bengaluru, Chennai, Kochi & Mangalore, India
Phone: +91 99026 74303
Email: enquiry.goodhomestory@gmail.com

For any privacy-related inquiries, please contact us at the email above.

3. Information We Collect

3.1 Information You Provide

• Contact and Enquiry Information: Name, email address, phone number, city, and any details you share when you submit an enquiry form, request a consultation, or contact us by email, phone, WhatsApp, or social media.
• Project and Home Information: Details about your home or property (such as type of property, size, rooms, style preferences, budget range, timelines, and inspiration references) that you provide so we can understand your requirements and design a space that feels like yours.
• Account or Booking Information: Information you provide when you book a consultation, sign up for an event, or create any account or profile on our platforms (if applicable).
• Feedback and Testimonials: Opinions, reviews, or testimonials you share about our services (which we may display on our website or marketing materials with your consent).
• Newsletter and Marketing: Your name and email address when you subscribe to updates, offers, or design inspiration (where you choose to opt in).

3.2 Automatically Collected Information

• Device and Browser Information: Device type, operating system, browser type, and unique identifiers
• Usage Data: Pages visited, time spent on the site, referring URLs, and how you use our website and platform
• Log Data: IP address, access times, and similar technical data

3.3 Information from Third Parties

• Scheduling and Messaging Tools: When you book a consultation or contact us via third-party tools (for example, scheduling tools, WhatsApp, or similar services), we may receive the contact and scheduling information you provide through those services. Their own privacy policies apply to how they process your data.
• Payment Information: Payments (such as booking fees or project payments) are processed by third-party payment providers. We do not store your full payment card details; we may receive basic billing and transaction information to confirm your payment and manage your project.

4. How We Use Your Information

We use the collected information for:

• Providing and Managing Our Services: To understand your lifestyle, culture, routines, and preferences so we can design and deliver interior design, home styling, and related services that create a space that truly feels like yours.
• Consultations and Project Planning: To schedule and conduct consultations, share proposals, design concepts, timelines, and budgets, and to coordinate on-site visits or installations.
• Communication: To respond to your enquiries, send important service updates (for example, meeting confirmations, project progress, or change notifications), and support you throughout your project.
• Personalization: To recommend designs, materials, products, and services that suit your tastes, home, and budget, including curated inspiration content.
• Marketing (with your consent): To send you design inspiration, offers, and updates about Good Homestory, where you choose to receive such communications. You can opt out at any time.
• Improvement: To understand how visitors use our website and services so we can improve our content, user experience, and offerings.
• Security and Fraud Prevention: To protect our website, systems, and users from fraud, abuse, and security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell your personal information. We use your data only to provide and improve our services and to operate our business.

5. Legal Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your data based on:

• Contract Performance: Processing necessary to provide our interior design and home styling services and to respond to your enquiries.
• Legitimate Interests: Running and improving our website, understanding how visitors use it, maintaining security, and promoting and growing our business in a way that respects your privacy.
• Consent: Sending you newsletters, design inspiration, and marketing communications, and using certain cookies or similar technologies where required by law.
• Legal Obligation: When required by law

6. Data Sharing and Disclosure

We may share your information with:

6.1 Service Providers

Third-party companies that help us operate our business and website, such as:

• Website and cloud hosting providers
• Analytics and performance services
• Email, SMS, and communication tools
• Scheduling and productivity tools
• Payment processors
• Project management and collaboration tools used by our team to coordinate your project

All such service providers are required to protect your data in line with our instructions and applicable law.

6.2 Vendors, Contractors, and Partners

In order to execute your project, we may share limited necessary information with trusted vendors, contractors, or partners (for example, carpenters, electricians, modular kitchen vendors, or decor suppliers) involved in your project. We share only what is needed for them to perform their work (such as your name, address, and project details).

6.3 Legal Requirements

We may disclose information when required by law or when necessary to:

• Comply with legal processes or government requests
• Protect our rights, safety, or property
• Prevent fraud or address security issues

6.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to the same privacy commitments.

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide our interior design and home styling services to you
• Comply with legal, tax, or regulatory obligations
• Resolve disputes and enforce our agreements

When we no longer need your data for these purposes, we will delete or anonymize it. You may ask us to delete your data earlier where the law allows (see Your Rights below).

8. Your Rights

Under GDPR and other applicable laws, you may have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@goodhomestory.com. We will respond in accordance with applicable law.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit where appropriate
• Access controls and secure handling of personal information
• Regular review of our security practices and internal processes

Any personal and project-related data you share with us is stored and processed securely and used only for the purposes described in this policy.

10. International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). Our team and service providers may operate in multiple jurisdictions. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other mechanisms recognized by applicable law.

11. Children's Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us at the email address listed in the Data Controller section.

12. Cookies and Tracking

Our website may use cookies and similar technologies for:

• Essential Operation: Enabling core site functionality and security
• Preferences: Remembering your settings
• Analytics: Understanding how visitors use our website

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect how the website works.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last Updated" date. For significant changes, we may notify you by email or through a notice on our website where appropriate.

14. Contact Us

For questions about this Privacy Policy or our data practices:

Good Homestory
Email: support@goodhomestory.com

15. Supervisory Authority

If you are in the EEA or UK, you have the right to lodge a complaint with a data protection supervisory authority in your country of residence, place of work, or where an alleged infringement occurred.